GCTC strives to provide an inclusive environment that is welcoming and accessible to all – physically, emotionally and creatively.
Our Accessible Customer Service Policy includes four core principles: Dignity, Independence, Integration and Equal Opportunity, and we commit to:
Providing easy, safe access to the building and the theatre performance spaces
Providing accessibility training to staff members, board members and volunteers that are in direct contact with the public
Considering a person's disability when communicating with them
Allowing assistive devices in the theatres including wheelchairs, walkers, and oxygen tanks
Welcoming service animals
Welcoming support persons for a discounted admission ticket price of $25
Providing a wheelchair accessible public washroom on the main floor, and a wheelchair accessible gender neutral public washroom on the upper level
Providing a private multi-purpose washroom for persons with disabilities and a baby change table
Providing Assisted Hearing Devices for the Mainstage theatre
We regret to inform you that our assistive listening device system is currently non-operational. At GCTC, we strive to make theatre accessible to everyone and realize this will be a barrier for our patrons who are hard of hearing and require assistance. We sincerely apologize for the inconvenience. We are working diligently to find a temporary solution to support our summer programming, and anticipate having a permanent solution in place by August 15, 2019. If you would like further information or wish to address any concerns in the interim, you can reach us at email@example.com or by phone at 613-236-5196. We appreciate your patience as we work toward becoming fully-functional in this capacity.
Notifying customers when planned or unexpected service disruptions occur
Providing a scent free environment for patrons and staff members
Providing an elevator to move between the lower lobby and the upper lobby
We want to ensure the citizens of the National Capital Region can see themselves represented on our stages and in our facility.
The artists, staff and volunteers respectfully acknowledge that our work takes place on the traditional territory of the Algonquin Anishnaabe people
We are a Proud City organization, identified as a positive space for LGBTTQ+ persons
We subscribe to and support the policies set out in Not in Our Space!
We program Pay What You Decide performances
We welcome your feedback
Any policy of Great Canadian Theatre Company that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. We welcome customer feedback through our suggestion cards in the main lobby, by emailing the Managing Director and by completing the accessibility feedback form. We will respond to your feedback within 48 hours, if requested.