Accessibility |

Great Canadian Theatre Company Accessibility Standards for Customer Service

The Great Canadian Theatre Company Accessible Customer Service Policy follows four core principles:

  1. Dignity
  2. Independence
  3. Integration
  4. Equal Opportunity

The Great Canadian Theatre Company is committed to the following:

  1. Providing easy access to the theatre centre and the theatres.
  2. Training staff members and volunteers that are in direct contact with the public.
  3. Considering a person's disability when communicating with them.
  4. Allowing assistive devices in the theatres, like wheelchairs, walkers, and oxygen tanks.
  5. Welcoming service animals.
  6. Welcoming support persons for a discounted admission ticket price of $25.
  7. Providing Assisted Hearing Devices for the Mainstage theatre.
  8. Notifying customers when planned or unexpected service disruptions occur.
  9. Providing a scent free environment for patrons and staff members.
  10. Providing an elevator to move between the lower lobby and the upper lobby.
  11. Providing wheelchair accesible public washrooms on the main floor and upper level.
  12. Providing a private multi-purpose washroom for persons with disabilities and a baby change table.
  13. Welcoming customer feedback through our suggestion cards in the main lobby or emailing the General Manager ( or completing the accessibility feedback form (click here). We will respond to your feedback within 48 hours, if requested. 
  14. To review our Accessible Customer Service Summary Plan, click here.